Latest Update: 03/13/2026
1. Our Commitment to Safety and Respect
At Sparknet Limited, we strive to maintain a safe and respectful experience for all our users. Our Content Removal Policy outlines our approach to addressing concerns related to content that may inadvertently resemble real individuals.
All content accessible on soulove.ai and/or any of our online channels, affiliated websites, platforms, products, or services, including all content contained therein (“Services”), is generated exclusively through artificial intelligence technology. This allows users to create and interact with AI-generated characters. Any similarity to actual persons is unintentional and purely coincidental.
2. Unintentional Resemblance to Actual Persons
Content on the Services is AI-generated. However, where AI-generated content unintentionally resembles actual persons, we are dedicated to promptly addressing the issue and/or any concerns raised by our community or the public.
3. Content Removal Process
If a user or an individual believes that any content on our Services bears resemblance to them or another actual person, they can request its removal through the following channels:
- Email: [email protected]
- In-App Support: Directly report the concern in the “Support” area within the Services.
We will thoroughly review each request and take appropriate action within a reasonable timeframe.
4. User Verification
To ensure the accuracy and legitimacy of content removal requests, we may request the following: Identity Verification: Adequate evidence of your identity. Relationship Evidence: Evidence of your relationship to the person depicted in the content (if requesting on behalf of someone else).
This verification process is implemented to responsibly handle requests and safeguard the rights and interests of all users.
5. Execution of Content Removal
Upon verification and confirmation of a valid content removal request: 1. Timely Removal: The specified content will be removed from the Services in a timely manner. 2. Compliance: Our goal is to complete this process promptly while ensuring full compliance with applicable laws and regulations.
6. Privacy and Confidentiality
We respect user privacy throughout the entire content removal process. All requests are treated as strictly confidential. We do not disclose any personal information or details of the requests to any third parties without explicit consent, unless required by law.
7. Contact Us
If you have any questions or require further clarification regarding our Content Removal Policy, please reach out to us:
- Email: [email protected]
- Address: ROOM H28,BLK EH,
GOLDEN BEAR IND.CTR
66-82 CHAI WAN KOK ST.,TSUEN WAN HONG KONG
We are committed to addressing concerns in a timely manner and ensuring a positive experience for all our users.