Complaint Policy

Latest Update: 03/13/2026

1. Customer Support

We have a dedicated support team to assist our users with any concerns or complaints. All inquiries are managed by our support team with professionalism, confidentiality, and impartiality.

2. Submitting a Complaint

Users who wish to file a complaint can do so by contacting our customer support team through: Email: [email protected] In-App: Via the “Support” area within the Services.

3. Information to Include

  • User’s full name and account email address.
  • Description of the complaint, including date and time.
  • Any supporting documentation, chat logs, or screenshots.

4. Review Process

4.1. Acknowledgment

Upon receiving a complaint, we will acknowledge receipt within 24 hours.

4.2. Investigation and Decision

Each complaint will be thoroughly investigated. The decision-making process will be carried out by a designated team to reach a fair conclusion based on our Policies.

5. Resolution Timeline

  • Standard Resolution: The entire process will not exceed 7 calendar days.
  • Illegal Content: Content flagged as illegal will be removed immediately once identified and reviewed.

6. Chargebacks and Fraud

6.1. Chargeback Policy

We thoroughly investigate disputed charges. Users found to be engaging in wrongful chargeback practices risk being placed on a blacklist.

6.2. Fraud Mitigation

We implement customer verification measures to prevent unauthorized transactions and promptly investigate any fraudulent activity in compliance with industry standards.

7. Contact Us

  • Email: [email protected]
  • Address: ROOM H28,BLK EH, GOLDEN BEAR IND.CTR 66-82 CHAI WAN KOK ST.,TSUEN WAN HONG KONG