Latest Update: 03/13/2026
1. Introduction
This AML/Anti-Fraud Policy is provided by Sparknet Limited (hereinafter referred to as "we", "our", or "us"), the operator of Soul Love.
Money laundering and fraud are illegal activities that harm our community and business. At Sparknet Limited, we collaborate closely with our payment providers to prevent, detect, and address these unlawful actions. We have robust controls and procedures in place to safeguard our platform, soulove.ai.
2. Understanding the Risks
2.1. What Is Money Laundering?
Money laundering refers to the illegal process of concealing the origins of money obtained through criminal activities by passing it through legitimate business transactions. Money laundering is strictly prohibited at Soul Love. We utilize sophisticated tools to prevent and detect any attempts to use our platform for this purpose.
2.2. What Is Fraud?
Fraud involves unlawfully obtaining money or valuable assets through deception or trickery. Fraud is not tolerated on our platform. We employ multiple systems and preventive measures to identify and stop any fraudulent activity.
3. How We Address These Risks
We are committed to protecting our community and ensuring the integrity of our Services. Our approach includes:
- Monitoring for "Red Flags": We monitor for suspicious activities, including but not limited to:
- Multiple payment card attempts using different names.
- Rapid, repetitive purchases in a short period.
- Payment attempts from flagged or high-risk IP addresses.
- Purchases from accounts exhibiting suspicious patterns (e.g., using unreliable email domains).
- Sanction Compliance: We block payments from sanctioned countries. If we determine that a user or transaction involves a sanctioned individual, entity, or region, we will take appropriate legal steps, including halting transactions.
4. Investigation and Response
4.1. Detection and Action
When we detect or receive reports of suspicious activity, our team promptly investigates. Depending on the findings, we may: Suspend the relevant account or transaction. Permanently ban users engaged in fraudulent activity. * Cooperate with financial institutions to reverse suspicious payments.
4.2. Reporting to Authorities
We escalate matters as necessary, including reporting suspicious transactions to law enforcement. We fully cooperate with government requests regarding suspicious accounts or transactions to maintain a lawful environment.
5. User Responsibility
Users are expected to provide accurate information and use legitimate payment methods. Any attempt to use Soul Love for illicit financial activities constitutes a material breach of our Terms of Service and will lead to immediate termination of access.
6. Contact Us
If you have any questions about our Services, or to report any suspicious activity or violations of this policy, please contact us at:
- Email: [email protected]
- Address: ROOM H28,BLK EH,
GOLDEN BEAR IND.CTR
66-82 CHAI WAN KOK ST.,TSUEN WAN HONG KONG