Latest Update: 03/13/2026
1. Welcome to Soul Love
Thank you for using our Services. At Sparknet Limited, we want to make sure you have a positive experience while exploring our products and services. Please take a moment to read our Refund Policy to understand the terms regarding any form of transaction you make with us.
2. Quality Guarantee
We stand by the quality of our products and Services.
Defect Reporting: If you experience a defect or a service that is significantly different from its description, please contact us within 14 days from the date of purchase at [email protected]. Resolution: In such cases, we will evaluate the situation and, at our discretion, may offer a credit, replacement, rectification of the service provided, or a refund.
Timeline:* Refund requests are handled on a case-by-case basis, and we aim to resolve all requests within 7 business days.
3. Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting us at
[email protected].
Upon cancellation:
Active Period: Your subscription will remain active until the end of your current billing period. Future Charges: You will not be charged for any subsequent billing periods after cancellation. Refundability:* Unused portions of a billing period are generally non-refundable unless otherwise required by applicable law.
4. Right of Withdrawal (EEA, UK, and Swiss Users)
If you are a consumer residing in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the right to withdraw from a purchase within 14 days of the transaction date without giving any reason.
How to Exercise This Right:
Notification: You must inform us of your decision by sending a clear statement (e.g., by email to [email protected]) before the 14-day period expires. Refund Process: Upon receiving a valid withdrawal request, we will process your refund no later than 14 days from the date we are informed.
Payment Method: The refund will be made using the same payment method used for the original transaction. Important Note: By using the Services immediately after purchase and expressly consenting to the performance of the digital service, you acknowledge that you may lose your right of withdrawal once the digital content or service has been fully provided.
5. Cryptocurrency Purchases
Due to the volatile nature of cryptocurrency values and the irreversibility of blockchain transactions, all payments made with cryptocurrency are final and non-refundable, except where prohibited by applicable law. Please ensure you carefully review your order before completing payment with cryptocurrency.
6. Chargebacks and Disputes
If you have a concern about a charge, we encourage you to contact us at
[email protected] before initiating a chargeback with your payment provider.
Account Status: Filing a chargeback without first contacting us may result in suspension of your account pending investigation. Right to Dispute: We reserve the right to dispute any chargeback that we believe to be fraudulent or unwarranted.
7. How to Request a Refund
For any refund inquiries or requests, please contact us at
[email protected] with the following information:
Your account email address. A clear description of the issue. * Any supporting documentation or screenshots.
We are committed to resolving refund requests promptly and fairly.
8. Contact Us
If you have any questions about our Services, or to report any violations of these Terms, please contact us at:
- Email: [email protected]
- Address: ROOM H28,BLK EH,
GOLDEN BEAR IND.CTR
66-82 CHAI WAN KOK ST.,TSUEN WAN HONG KONG